FREQUENTLY ASKED QUESTIONS

When will I receive my order?

Approved portraits are processed and shipped (via ground shipping within the U.S.) 2-3 business days after final payment is received. I will send you a shipping confirmation code, so that you can track delivery status.

How are orders packaged and shipped?

All portraits are professionally packaged in (depending on size) a solid, waterproof tube or placed between two sturdy pieces of cardboard.

All orders are shipped from NYC via ground. Cost of ground shipping within the U.S. including insurance, is subsumed within the cost of each work.

What is your return policy?

Because they are bespoke, all sales of approved commissioned portraits are final. However, I guarantee the quality of your prints, so if your order was shipped with a defect or arrived damaged, please contact me to resolve any issues.

What materials do you use?

Watercolors are created on Arches 360 gram/140 lb. hot press paper, which is acid-free and archival museum-rated. Paint is professional Winsor & Newton watercolor and gouache.

Can you work to a specific size other than the ones listed? 

Yes. I can cut the paper to any dimension that you request, and charge you the price of the closest size listed (if 6 inches total or less smaller), so if you would like a portrait to be 10" x 10”, you would pay the price of the 9 x 12”.

Can you paint more than one dog in a portrait and/or do a background other than all-white/off-white?

Yes. Please contact me to discuss your needs and applicable rates.

Do you offer framing?

At this time, I unfortunately do not. However, I highly recommend Framebridge . I can even send you a digital file of your finished portrait, so you can use Framebridge’ stechnology to see how it would look in any of their frames. I use Framebridge all the time, and am never disappointed.

My portrait is a gift. Can you ship directly to recipient, and do you offer gift wrapping?

Happy to ship to recipient via ground shipping within the U.S., and at no extra cost, and delighted to gift wrap the package with tissue paper, ribbon and a card with your preferred message for an additional flat fee of $10.

Have additional questions?

Feel free to email me anytime at Christinapr10028@gmail.com